Refund & Return Policy
At African Tribal Gems, your satisfaction is important to us. If you’re not completely happy with your purchase, we’ll do our best to make it right.
Returns & Eligibility
You may return an item if:
- It arrived damaged or defective
- You received the wrong item
- You’re unsatisfied with your purchase
Please contact us within 7 days of receiving your order. All returns must be sent back within 14 days of delivery.
Return Conditions
To qualify for a return:
- Items must be unused, in original condition, and in original packaging
- Proof of purchase (order number or receipt) is required
- Items must be securely packaged for return
Items that cannot be returned:
- Gift cards
- Custom or made-to-order pieces
- Clearance or final sale items
- Any item returned after 14 days of delivery
Refunds
Once we receive and inspect your return, we’ll notify you about the status of your refund.
- If approved, your refund will be processed within 5–10 business days
- Refunds are issued to the original payment method
- Shipping costs are non-refundable unless the return is due to our error
Exchanges
We replace items if they are defective or damaged. If you need an exchange for the same item, please email us at [your email address] with your order number and details.
Return Shipping
Customers are responsible for return shipping unless the return is due to our mistake. We recommend using a trackable shipping service.
International Returns
For returns outside South Africa, please label the package clearly as “Returned Merchandise”. We are not responsible for customs charges on returned items.
How to Start a Return
Email us at [your email address] with:
- Your full name
- Order number
- Reason for return
- Photo evidence (if item is damaged or incorrect)
We’ll guide you through the next steps.
If you have any questions, feel free to contact us — we’re always happy to help.